According to her score on this test, Mary's communication skills are excellent. Interpersonal skills are the essence of social interaction; they play a large role in the impression she makes on others. Deficient communication skills, both on the part of employees and managers, are one of the most common complaints in the work environment. Even if a job doesn't require interacting with the public, being able to communicate effectively with employees, team members, and colleagues is invaluable. A lack of skill in this area can result in serious work errors, unnecessary conflict or tension, misunderstandings, role confusion in group work, and even job dissatisfaction, among other things. The good news is that communication skills can be improved.
Mary definitely has a solid grasp of effective communication and most importantly, puts that know-how into practice. She is definitely on the right track.